Returns & Refund Policy

Your Satisfaction Is Our Priority

At Firedome, we want you to have an excellent shopping experience. If your product does not meet your expectations, we offer a transparent and simple return policy to ensure confidence and security with your purchase.

Returns & Refund Policy

Last updated: July 2026

This Returns & Refund Policy explains the conditions for requesting returns, exchanges, and refunds for products purchased from the Firedome online store.

Return Period

You have up to 14 days after receiving your product to request a return.

For a return to be accepted, the product must:

  • Be unused;
  • Be in its original condition;
  • Be in its original packaging;
  • Include all accessories and components that were sent;
  • Include proof of purchase or your order number.

How to Request a Return

To start a return, please contact our customer support team before sending any product back.

Please provide the following information:

  • Full name;
  • Order number;
  • Reason for the return;
  • Photos of the product if it is damaged or defective.

Our team will review your request and provide the necessary instructions for the return process.

Damaged, Defective, or Incorrect Items

We recommend checking your product as soon as you receive it.

If the item you received is:

  • Damaged;
  • Defective;
  • Different from the product ordered;
  • Missing parts or components;

Please contact us within 14 days of receiving your order.

We may request photos or videos to assess the situation and provide the best possible solution.

Refunds

After receiving and inspecting the returned product, we will confirm whether your refund has been approved.

If approved:

  • The refund will be issued using the same payment method used for the original purchase;
  • The time required for the refund to appear in your account may vary depending on your bank or payment provider.

Firedome is not responsible for processing times determined by banks or financial institutions.

Return Shipping Costs

Customers may be responsible for return shipping costs, except in cases where:

  • The product arrives damaged;
  • The product has a manufacturing defect;
  • The wrong product was sent.

In these situations, Firedome will review the case and provide an appropriate solution.

Order Cancellation

Orders can only be cancelled before processing and shipping begins.

Once an order has entered the processing stage or has been shipped, immediate cancellation is no longer possible.

In this case, customers must wait until the product is received and follow the return procedure described in this policy.

Non-Returnable Items

Some products may not be eligible for return, including:

  • Personalised products;
  • Personal hygiene products after opening;
  • Products that have been used or damaged by the customer;
  • Gift cards;
  • Digital products.

Exceptions may apply when the product has a manufacturing defect or quality issue.

Late Refunds

If your refund has been approved but you have not received the amount yet:

  1. Check your bank account;
  2. Contact your card provider;
  3. Contact your bank or financial institution.

If the issue continues, please contact us.