Shipping Policy

We Deliver Your Purchase With Safety and Transparency

At Firedome, we work to ensure that your order is processed with care and delivered to you safely. Our goal is to provide a simple, reliable, and stress-free shopping experience.

Shipping Policy

Last updated: July 2026

This Shipping Policy explains how order processing, shipping, and delivery work for purchases made through the Firedome online store.

By placing an order with us, you agree to the terms described in this policy.

Order Processing

After your purchase has been confirmed, your order will be processed and prepared for shipment.

Processing begins after payment approval and confirmation of the information provided at checkout.

You will receive an order confirmation email containing your purchase details.

Delivery Time

The estimated delivery time for orders is up to 30 business days after order processing.

Delivery times may vary depending on:

  • Customer location;
  • International shipping procedures;
  • Customs clearance processes;
  • Availability of delivery services.

Although we work hard to ensure all orders arrive within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control.

Free Shipping

Firedome offers free shipping on all orders.

There is no minimum purchase amount required to benefit from this offer.

Order Tracking

When available, tracking information will be sent to the email address provided during checkout.

Please note that tracking updates may take a few days to appear after your order has been dispatched.

Delivery Address

Customers are responsible for providing accurate and complete delivery information at checkout.

Firedome is not responsible for delays or delivery issues caused by:

  • Incorrect addresses;
  • Missing or incomplete information;
  • The recipient being unavailable at the delivery location.

If you need to update your delivery address, please contact us as soon as possible.

Delayed or Missing Orders

If your order exceeds the estimated delivery timeframe, we recommend that you:

  • Check your tracking information;
  • Confirm that your delivery address is correct;
  • Contact our customer support team.

Our team will be available to assist you and help resolve any issues related to your order.

Taxes and Customs Fees

Depending on the destination country, international orders may be subject to customs fees, taxes, or additional charges determined by local authorities.

Firedome has no control over these charges, and any applicable fees are the responsibility of the customer.